| English | Bulgarian |
| decision support | поддръжка на решения (Systems designed to support the complex analytic analysis required to discover business trends) |
| Help and Support Center | център за помощ и поддръжка (A unified place where a user can access all Help and Support content and services from Microsoft, the OEM, and the corporation) |
| Help and Support Center taxonomy | класифицираща система на Центъра за помощ и поддръжка (In the Windows XP Help and Support Center, the classification system that organizes Help topics into specific categories) |
| mainstream support | базова поддръжка (Basic customer support for software, hardware, multimedia, and Business Solutions included in the Microsoft Support Lifecycle policy, such as no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims, and hotfix support) |
| Microsoft Support Diagnostic Tool A system used by PSS for gathering customer configuration information for diagnostics through an improved process and tool | диагностичен модул за поддръжка (на Microsoft) |
| Security Support Provider Interface | Интерфейс за предоставяне на поддръжка за защита (A common interface between transport-level applications, such as Microsoft Remote Procedure Call (RPC), and security support providers (SSPs), such as Windows Distributed Security. SSPI allows a transport application to call one of the SSPs to obtain an authenticated connection. These calls do not require extensive knowledge of the security protocol's details) |
| support agent | агент за поддръжка (A user who works for a company that is a valid partner tenant who has been assigned either limited or full administration agent role) |
| Support Center | център за поддръжка (A unified place where a user can access all Help and Support content and services from Microsoft, the OEM, and the corporation) |
| support team | екип за поддръжка (An organization or group that is responsible for providing technical support) |
