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| English | Bulgarian |
| accounting customer | клиент в счетоводната система (A customer in the accounting application that is linked to a Business Contact Manager account) |
| Customer Experience Improvement Program | Програма за продуктови подобрения, базирана на информация от клиентите (A Microsoft program that invites customers to provide Microsoft with more detailed information about how the software is used including the type and frequency of errors, software and hardware performance, and feature usage. This information is anonymous and voluntary, and is used strictly for the purposes of software development) |
| customer lead | потенциален клиент (A potential customer who must be contacted by a salesperson and either qualified or disqualified as a sales opportunity. Leads will be converted into accounts, contacts, or opportunities if they are qualified. Otherwise they are deleted or archived) |
| customer relationship | взаимоотношения с клиент (An association between a customer (account or contact) and a partner (account or contact)) |
| customer relationship management The process of building profitable customer relationships through the delivery of highly targeted interactions at all customer touch points by aligning marketing, sales and service functions and systems | управление на връзките с потребителите (CRM) |
| customer retention | запазване на клиенти (The ability to maintain customer loyalty) |
| customer service | обслужване на клиенти (A wide variety of activities intended to ensure that customers receive the goods and services they require to satisfy their needs or wants in the most effective and efficient manner possible) |
| customer service center | център за обслужване на клиенти (A business department that deals with routine inquiries and complaints from customers) |
| customer service representative | служител от отдел по обслужване на клиенти (An employee who provides service to the customers of the organization or business unit through the opening and resolution of cases, among other activities) |
| parent customer | родителски клиент (An account that is immediately above a contact entity. Any action taken on the account entity can propagate to the child contact entity) |
| secondary customer | вторичен клиент (A customer that is linked to the primary customer in a customer relationship) |