Скажите, пожалуйста, как перевести "to give a real say in services"?

Контекст:
But once the national government is established, the development of local democracy is essential to avoid tendencies to authoritarianism and to better meet the real needs of local people. Effective, democratic local government both delivers better local public services and gives local people a real say in the services they receive and in the way they are governed. It means that people in power locally become accountable to the people they serve, rather than to central government.

Спасибо!