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People as Middleware – Slide #11
Databases, file shares, forms, workflow -- business processes are far more complex than the simple diagram on this PowerPoint presentation. Each individual step involves lots of back and forth, document creation, presentations, negotiations, etc. Back-end systems don’t define this process, they just assist the transaction.

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People are at the core of business processes – they capture, create and share information.

Productivity is directly related to process and information – the less time someone looks for things, the quicker they have access to what they need. The more we can integrate and automate, the more productive we can be.

Uncoordinated processes can’t easily solve the problem of the unstructured work world.

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On one hand, you are expected to navigate through the various interfaces and processes – enterprise apps, multiple locations across the network and PC for documents and information, structured data and forms in both paper and digital format, and various processes such as content and document lifecycle management, enterprise project management, etc.

On the other hand, most of your day-to-day work routine also involves unstructured processes – creating documents, collaborating with colleagues, performing ad hoc tasks and workflows where there is no IT support, and searching for content in various repositories.

The result is that the individual worker becomes the point of integration for all these different investments. In other words, people become the middleware. People who were hired for their talent and expertise instead spend their time gathering information, coordinating meetings and facilitating processes.

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This often results in diminished productivity. And ironically, the more organizations invest in IT solutions to address different facets of this problem, the more complex the information environment can become.

By bringing Office SharePoint Server 2007 to our business, we’re giving you a way to manage multiple processes with one solution.