Describe Service Level Requirements for systems, infrastructure and IT Services (template “Describe Current – Service Products and Commercial – Infrastructure”):/ Описать требования уровня обслуживания для систем, инфраструктуры и услуги ИТ (образец «Описание текущего состояния – снабжение товарами и коммерческий аспект - инфраструктура»):
1 Availability hours demand for systems, infrastructure components
2 Service hours demand for IT services
3 Availability demand for systems, infrastructure components during the different availability hours
4 How long continuous break system, infrastructure component can manage
5 Priority class of each system, infrastructure component