 |
|
Subject: IVR / No of calls per IVR application / transcription IVR / No of calls per IVR application / transcription - стоит в таблице характеристики звонков колл-центрапосле: Service levels by hour Calls received by hour Workload review Average speed of answer Talk time Wrap time Calls received Calls answered Calls abandoned Hang ups between one (1) and five (5) second (non valid calls) Call distribution by day of week Call distribution by week in month Мой кривой перевод: Спасибо. |
|
No of calls per IVR application = number of calls (NOT отсутствие) кол-во звонков на одну систему IVR (как-то так) transcription скорее запись, транскрибирование звонков |
| Спасибо. |
| You need to be logged in to post in the forum |