| gen. |
language services (For the purposes of this document, ‘language services' are defined as the measures taken to assist people who have limited ability to communicate in English. Language services may include: *provision of credentialed interpreters face-to- face or via telephone or video conference *translation of documents from English into community languages and vice versa, plain English or use of story boards *employment of, and access to, accredited multilingual staff *use of multilingual information and educational material. Alexander Demidov) |
