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| book of comments and suggestions (Tired of surly waitresses? Fed up with long lines at the bank? Then learn to say kniga zhalob i predlozheny, because nothing seems to instill more fear in the eyes of unhelpful service people than these four special words. In the 1990s, the infamous tome was renamed kniga otzyvov i predlozheny, or "book of comments and suggestions," but all service-oriented... ТМТ Alexander Demidov); customer feedback book (для направления RU->EN twinkie) | |||