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| gen. |
служба технической поддержки (A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a help desk. In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a help desk may offer a wider range of user centric services and BE PART OF A LARGER Service Desk. wiki Alexander Demidov); справочная (Pickman) |
| comp., MS |
служба технической поддержки (An individual or team of support professionals that provide technical assistance for an organization's network, hardware devices, and software) |
| Gruzovik, IT |
служба технической помощи |
| IT |
служба помощи; справочная служба; служба технического сопровождения; справочная система (dykov); техническая поддержка (InfoWorld Alex_Odeychuk); справочный стол (в сети) |
| media. |
пульт оператора |
| tech. |
пульт помощи |
| telecom. |
служба поддержки (oleg.vigodsky) |
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| comp., MS |
автоматизированная система учёта заявок от клиентов (Denis Tatyanushkin) |
| EBRD |
справочная отдела информатики |
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| comp. |
справочный стол |
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| English thesaurus |
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| IT |
A service offered via telephone/Internet by an enterprise to its clients or employees that provides information, assistance and troubleshooting advice regarding software, hardware or networks. (A help desk is staffed by people who can either resolve the problem on their own or escalate the problem to specialized personnel. A help desk is often equipped with dedicated customer relationship management (CRM) software that logs the problems and tracks them until they are solved) |
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| comp., abbr. |
HD |
