 |
| |||
| система измерения усилий клиента при получении той или иной банковской услуги (a single-item metric that measures how much effort a customer has to exert to get an issue resolved, a request fulfilled, a product purchased/returned or a question answered. Millie) | |||
| |||
| индекс потребительских усилий (Samura88) | |||