| Service Desk | Служба технической поддержки (пользователей ПК (напр., в коммерческом банке). A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communications needs of both Users and IT and to satisfy both Customer and IT Provider objectives. ("User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service). wiki Alexander Demidov) |
