| книга отзывов и предложений | book of comments and suggestions (Tired of surly waitresses? Fed up with long lines at the bank? Then learn to say kniga zhalob i predlozheny, because nothing seems to instill more fear in the eyes of unhelpful service people than these four special words. In the 1990s, the infamous tome was renamed kniga otzyvov i predlozheny, or "book of comments and suggestions," but all service-oriented... ТМТ Alexander Demidov) |
