customer feedback book(в британских магазинах чаще используется customer feedback box – ящик с прорезью сверху, рядом лежат чистые бумажки и карандаши Aiduza)
book of comments and suggestions(Tired of surly waitresses? Fed up with long lines at the bank? Then learn to say kniga zhalob i predlozheny, because nothing seems to instill more fear in the eyes of unhelpful service people than these four special words. In the 1990s, the infamous tome was renamed kniga otzyvov i predlozheny, or "book of comments and suggestions," but all service-oriented... ТМТ Alexander Demidov)
offering book(A kind of journal record is kept of the loans made each day. Sometimes this book is known as the "Offering Book," in which is entered every note offered for discount. ptraci)
