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| Russian | English |
| система измерения усилий клиента при получении той или иной банковской услуги | Customer Effort Score (a single-item metric that measures how much effort a customer has to exert to get an issue resolved, a request fulfilled, a product purchased/returned or a question answered. Millie) |
| Система измерения целей переходного периода | Transition Objectives Measurement System TOMS (EBRD, ЕБРР Масъуд) |