| Russian | English |
| журнал обращений | Communication History (The section, located on the Business Contact Manager menu, that tracks interactions with customers by linking items to records) |
| количество обращений | hit count (ssn) |
| номер обращения | Case No. (The number given to a specific case for identification purposes) |
| отложить создание экземпляра до первого обращения к объекту | delay instantiation until the object is first accessed (Alex_Odeychuk) |
| папка журнала обращений | Communication History folder (A folder, accessible from the Business Contact Manager menu, that contains all communication history items and the records they are linked to) |
| префикс обращений | case prefix (Dynamics CRM 5.0 ssn) |
| при обращении к системному программному интерфейсу | when accessing a system API (Alex_Odeychuk) |
| разрешение обращения | case resolution (An activity that includes such information as the description of the resolution and the billable time of the case) |
| тип обращения | Case Type |
| элемент журнала обращений | communication history item (An item such as an appointment, business note, e-mail message, file, or task that is linked to an Account, Business Contact, Opportunity, or Business Project) |
