link 4.05.2018 17:22 |
Subject: исполнитель процесса gen.
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По приведенной мной ссылке найдется ВСЁ! :) "THE SERVICE OWNER Here are some responsibilities of the service owner role: Participates in internal service review meetings Represents the service across the organisation Represents the service in change advisory board meetings Is responsible for continual improvement of the service and management of change in the service Understands the service and its components THE PROCESS OWNER Ensuring that the process is performed in accordance with the agreed and documented process Documenting and publicising the process Defining and reviewing the measurement of the process using metrics such as key performance indicators (KPIs) You must ensure that every service management process you adopt has a defined process owner. THE PROCESS MANAGER A process manager is responsible for operational management of a process. The process manager’s responsibilities include planning and coordination of all activities required to carry out, monitor and report on the process. One process may have several process managers, for example it may have regional change managers or IT service continuity managers for each data centre. You must ensure that every service management process that you adopt has a defined process manager – though this may, of course, be the same person as the process owner. THE PROCESS PRACTITIONER |
Очень грустно, что у кого-то "исполнитель процесса" ассоциируется исключительно с порно. Это как-то не по-советски (с). В моем договоре, к примеру, исполнителем заказа обозначается лицо, назначаемого на перевод - и что-то у всех это ассоциируется только с переводческим процессом. Кстати, в английской части договора употреблено слово "performer". |
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