контекст: Despite previous contact with members of your organization [including your nominated soft dollar broker “<<#17-Name of Soft Dollar Broker>>”this message is added only to letters sent to the soft-dollar client; insert this text only if there is a soft dollar relationship] your account remains seriously overdue in accordance with the terms of our contract

Soft-Dollar Broker - это брокер, оказывающий услуги в обмен на "мягкие" доллары? Звучит, по меньшей мере, странно..