Контекст:
Tell partners:
· We just reviewed one example of using the model to give feedback to the partner who was not smiling
· Next we will continue to practice using the Feedback Model in situations with baristas
· Use the Feedback Model in your Learning Journey Guide as a reference and to take notes
· I will read a situation and ask for a volunteer to provide the appropriate WHAT/WHAT/WHY response to shift performance or a WHAT/WHY to reinforce behavior.

Спасибо