|
IT Desktop Analyst -Support local and remote Aspect clients as a member of the Information Technology department.
-Provide end-user support in Aspect's Headquarters based in Westford or Aspect's Chelmsford office (in person) and for remote users. The focus is on desktop support in an NT/W2K/XP/2003/UNIX environment.
-Perform hardware & software installation, upgrades and problem resolution to facilitate Aspect employee's day-to-day productivity.
-Perform personal computer and peripherals installation, upgrades, trouble-shooting for problem resolution; including trouble-shooting system configuration conflicts at the hardware, software or network level.
-Perform installation and resolution of network and local printers issues.
-May include: creating and maintaining PC & Laptop images; software distribution environment (for PCs and Laptops); remote control software installation, management & maintenance; domain account creation and maintenance; email account creation and maintenance; etc.
-May also include: NT/W2K/2003 server hardware and OS installation and maintenance for infrastructure services such as email, printing, file sharing, DNS, WINS, etc.
-Workload will be dispatched from the IT Help Desk requiring this individual to prioritize and update case status information to users.
-Work with other members of the IT support staff.
-Participate and contribute to the ongoing IT optimization process.
-Serve as a technical consultant resource to other desktop support technicians for problem resolution and teaching new skills.
-Provide technical instruction to helpdesk personnel on existing and new hardware/software and IT service support processes/procedures. May also be called upon to man helpdesk positions.
-May serve in desktop technical lead positions on an interim basis.
-Ability to communicate highly technical information to both technical and non-technical personnel. Qualifications:
- Must be a team-player, self-starter, goal oriented, open minded, flexible and a people oriented professional.
- Must have a thorough knowledge of TCP/IP, Windows NT/2000/2003, MS Office 2000/2003, Outlook client and Exchange 5.5/2000/2003, VNC and/or other remote-control software.
- Must have a CNE, MCSE, A+ Certification, or equivalent experience.
- Knowledge of Internet Explorer, UNIX, Anti-Virus programs, Remote Access Software Products, LAN/WAN product support required.
- Experience in troubleshooting Microsoft Windows NT/2000/XP in a global networked environment required. Experience in installing, configuring, maintaining, and backing up Windows NT/2000/2003 servers as well as creating Windows NT domain and Exchange accounts a plus.
- Excellent communication skills, both verbal and written required.
- Travel may be required.
- Diploma with computer related course work or equivalent experience required, degree preferred.
- Minimum five years experience in a PC desktop/laptop support environment.
|
